Credits are your workspace's compute budget for the current billing term. Every tool shows its exact credit cost before you run it, so you can see the charge before you submit.

Free converters and simple utilities cost 0 credits. Compute-heavy jobs like docking, folding, and design use more credits, and cost can also scale with input size. For the full breakdown, see Credits.

Monthly billing charges you once per month and grants that month's credits for the current billing period.

Annual billing charges the full year upfront at the discounted rate and grants the full annual credit allowance upfront as well. Plus, for example, includes 2,000 credits per month, so annual Plus gives you 24,000 credits at the start of the yearly term. See Pricing and billing.

Yes. Subscription credits last for the billing term they were granted for, then expire at the end of that term.

Monthly-plan credits expire at the end of the monthly billing period. Annual-plan credits expire at the end of the annual billing period. They do not roll into the next term. See Credits.

Upgrades take effect immediately. If you move to a higher plan, a higher billing interval, or add seats, the prorated difference is settled right away and prorated additional credits are granted for the rest of the current term.

Downgrades and cancellations are scheduled for the end of the current billing period. Your current plan stays active until then, and no immediate refund is issued for the current term. See Cancellation and renewals and Billing and invoices.

New jobs will not start if your workspace does not have enough credits for that run.

Free tools (0 credits) don't count against your credit balance, but free workspaces still have a daily submission limit of 3 jobs per day. Upgrade to remove this limit. If you need more paid compute, upgrade to a higher plan or a larger seat count to increase the workspace credit allowance.

Free, Lite, and Plus use the Academic license. Pro and Enterprise use the Commercial license for company, client, biotech, and other for-profit use.

Use Enterprise if you need invoice billing, procurement support, shared credits, or a custom commercial agreement.

See Pricing and billing. If you need a custom setup, contact us .

Open Settings > Usage from the sidebar to see your remaining credits and usage history.

Admins can also use Settings > Billing to see the current plan, billing cycle, and credit summary for that workspace.

Credits are charged when you run a tool, not when you download the results afterward.

If a paid job ends in **Failed** or **Timeout**, the charged credits are refunded automatically. See Credits and Billing and invoices.

Refunds are only available before any paid credits have been used.

First-time subscribers with zero credit usage may request a refund within 7 days by emailing support@proteiniq.io. Once credits have been consumed, sales are final. See our See Terms of Service..

Go to Settings > Billing for the active workspace. That page shows your plan, billing interval, credit summary, and invoice history.

Payment method updates run through Stripe Billing Portal rather than an in-app card form. See Billing and invoices.