Pricing and billing

A subscription applies to one workspace. Upgrading it changes that workspace's plan and allowances; it does not upgrade other workspaces you belong to.

Plans

The pricing page shows current prices and the full feature comparison:

• Free: Academic and non-commercial use, 100 one-time promotional credits, three workspace slots, and up to three job submissions per day.
• Plus: Academic use, 2,000 credits per paid collaborator seat per month, one to ten self-serve collaborator seats, and five included viewers.
• Pro: Commercial use, 8,000 credits per paid collaborator seat per month, one to ten self-serve collaborator seats, and ten included viewers.
• Enterprise: Custom credits, seats, limits, and commercial terms through sales.

Commercial work requires Pro or Enterprise under the license terms. Credits do not change the license rights of your plan.

Lite is available only to existing Lite subscribers. They can keep their current subscription and supported seat or billing-period options. After leaving Lite or fully canceling it, they cannot purchase it again.

Monthly and annual billing

Plus and Pro offer two billing periods:

• Monthly: Pay for each month and receive that period's credit allowance.
• Annual: Pay for the year upfront and receive the annual credit allowance at the start of the term.

Annual prices are displayed as monthly equivalents. For one Plus seat, 2,000 credits per month becomes 24,000 credits for the annual term. Credits explains expiration and renewal.

Change your plan

Only workspace owners and admins can manage subscriptions.

1. Open Settings > Plans in the workspace you want to change.
2. Choose the plan, billing period, and collaborator seat count.
3. Select the plan action.
4. Review the price, effective date, and any immediate charge in the Stripe confirmation before completing the change.

New subscriptions use Stripe Checkout. Existing subscriptions use a Stripe-hosted confirmation with the selected options. A plan matching the current subscription is marked Current plan.

When changes take effect

The effective date depends on the change:

• Higher plan or more collaborator seats: Applies immediately unless the same change also reduces seats, lowers the plan, or switches annual billing to monthly.
• Lower plan or fewer collaborator seats: Takes effect at the end of the current billing period.
• Monthly to annual: Normally applies immediately.
• Annual to monthly: Takes effect at the end of the annual period.

Review the confirmation for the exact combination you selected. Immediate changes can include a prorated charge. Scheduled changes appear in Settings > Billing with their effective date.

An upgrade within the same billing period adds the positive difference in credit allowance, prorated for the remaining time. Switching from monthly to annual billing starts a new annual allowance and expires the remaining subscription credits from the previous period; those allowances do not stack.

Downgrading does not refund the current term. Cancellation stops future renewal while keeping the plan active through the paid period.

Collaborator seats and viewers

Paid collaborator seats are used by owners, admins, and members. Their pending invitations also count toward capacity. The subscription price and shared credit allowance scale with the purchased collaborator seat count.

Included viewers are separate on Plus and Pro. They add neither credits nor subscription cost. Active viewers and pending viewer invitations count toward the viewer allowance.

You cannot reduce capacity below current occupancy. Remove members or cancel pending invitations before requesting a lower seat count. Workspaces that need more than ten self-serve collaborator seats require Enterprise.

Running out of credits

Fixed-price jobs need their full cost before starting. Time-based jobs need an initial authorization and further credits while they run. The job billing rules apply regardless of your plan.

To increase the included allowance, choose a higher plan. Add collaborator seats when more people need access; each paid seat also adds credits. Zero-credit tools still follow the plan's permissions and usage limits.

Refund policy

A job credit refund restores compute balance and does not refund a subscription payment. Subscription fees are non-refundable after paid credits have been consumed, except as required by law or expressly approved by ProteinIQ.

Under the subscription refund terms, first-time subscribers can request a full refund only when all of these conditions apply:

• First purchase: It is the first paid ProteinIQ subscription or credit purchase.
• No paid usage: No paid credits from the purchase have been consumed.
• Request within seven days: Send a written request to support@proteiniq.io within seven days of the initial purchase.

The exception does not cover renewals or later subscriptions, completed jobs, user error, dissatisfaction with scientific results, outages, or a change of mind after using the service, except where law or an express ProteinIQ approval provides otherwise.