Workspaces and seats

A workspace holds shared jobs, files, workflows, credits, and settings. Membership determines access, and each workspace has its own subscription. New accounts receive a personal workspace named My Workspace.

Switch workspaces

Open the account menu in the app sidebar, select Switch workspace, and choose the workspace you want to use.

The active workspace determines which jobs, files, workflows, members, credit balance, and billing settings you see. Switching does not move data between workspaces or change your membership.

If an expected result or invoice is missing, check the active workspace first.

Workspace roles

Roles apply within one workspace. The same person can be an admin in one workspace and a viewer in another.

• Owner: Manages workspace settings, billing, membership, and research resources. Only the owner can delete the workspace.
• Admin: Manages settings, billing, research resources, and standard members. Cannot change the owner or another admin.
• Member: Views workspace data, submits analyses, works with workflows, and deletes their own jobs and files.
• Viewer: Reads workspace data and results. Cannot submit jobs, change workflows, manage members, or manage billing.

Members of a workspace share access to its data. Projects organize that data and do not create separate permission groups.

Invite members

Owners and admins send invitations from Settings > Members:

1. Select Add member.
2. Enter up to 50 email addresses, separated by commas or new lines.
3. Choose Member or Viewer.
4. Select Send invites.

New invitations cannot assign Admin directly. After the person accepts, the owner can change their role to Admin in the members table.

Invitees must sign in with the email address that received the invitation. Invitations expire after seven days. To resend one, use Add member with the same email address; this refreshes the pending invitation's role and expiration.

Pending invitations reserve capacity until accepted, canceled, or expired. Owners and admins can cancel them from the members table.

Collaborator seats and viewer slots

Capacity depends on the workspace plan:

• Collaborators: Owners, admins, and members use collaborator seats. Active collaborators and their pending invitations count toward occupancy.
• Included viewers: Plus includes five viewer slots and Pro includes ten. Viewer invitations reserve these slots. They do not add credits or subscription cost.
• Free workspaces: Have three total slots. Viewers use the same capacity as other members.

The members page shows collaborator and viewer usage separately where the plan includes viewers. Paid self-serve collaborator capacity ranges from one to ten seats. The credit allowance and subscription price scale with purchased collaborator seats.

If an invitation exceeds capacity, the form explains which kind is full. Depending on the plan and role, a billing administrator can add collaborator seats, upgrade, or contact sales. Removing a member or canceling a pending invitation also frees the matching capacity.

Change roles or remove members

Use the Role control or a member's actions menu in Settings > Members:

• Owner: Can change other users between Admin, Member, and Viewer.
• Admin: Can change standard members between Member and Viewer, but cannot promote them to Admin or modify another admin.
• Remove member: Removes that person's workspace access and frees their seat or viewer slot.

Role changes must fit the destination capacity. For example, changing a viewer to Member requires an available collaborator seat.

You cannot remove yourself or the workspace owner from this page. Removing a member does not reduce the purchased subscription seat count; change that separately in Settings > Plans if needed.

Invitation problems

Check the message in the invitation form or acceptance page:

• No capacity: Remove unused memberships, cancel pending invitations, or increase the appropriate allowance.
• Already a member: Change the existing member's role instead of inviting them again.
• Duplicate email: Remove repeated addresses from the invitation list.
• Expired or canceled invitation: Ask an owner or admin to send a new invitation.
• Wrong signed-in email: Sign in with the address that received the invitation.
• Capacity changed before acceptance: Ask the owner to check current occupancy and pending invitations.

Leave or delete a workspace

To leave, ask an owner or admin to remove your membership. There is no self-serve Leave workspace action. Switching to another workspace does not remove you from the first one.

An owner can delete an eligible non-personal workspace from workspace settings by selecting Delete workspace and typing its exact name. Personal workspaces cannot be deleted separately.

Deletion is blocked while the workspace has active jobs or workflow runs, an active subscription, or unresolved payment states. A scheduled cancellation must take effect before the subscription stops blocking deletion.