Credits

Credits pay for hosted analyses in ProteinIQ. They belong to a workspace, so everyone who runs paid jobs in that workspace uses the same balance. Switching workspaces changes the balance used for new jobs.

Check your balance

Open Usage to see the current balance and job-level activity. Select a date range to review spending and download the displayed history as CSV.

The available balance excludes credits already charged or authorized for running jobs. A time-based job can therefore reduce your balance before its final cost is known.

Credit allowances

Free promotional credits are limited to one account per person. If another account already received welcome credits using the same browser and signup network, and both accounts signed up within seven days, the new account does not receive an automatic welcome grant or monthly Free top-ups. A shared network alone does not trigger this rule. Other email eligibility checks also apply. If you share a lab computer or think this is a mistake, contact support for a review. Approval adds the welcome credits and enables future monthly top-ups. You can still choose a paid plan and use paid credits while waiting for review.

The workspace's plan determines its included credits:

• Free: An eligible new personal workspace receives 200 promotional credits once. From the following month, a balance below 100 credits is topped back up to 100 once a month. This is a refill, not an additional 100 credits. Balances above 100 are left unchanged. Top-up credits expire at the end of that month.
• Monthly subscription: Credits are granted for each monthly billing period.
• Annual subscription: The annual allowance is granted at the start of the yearly term, rather than in monthly installments.
• Other grants: Purchased, promotional, bonus, or contract-specific credits follow the amount and terms recorded for that grant.

Paid collaborator seats increase the shared allowance on per-seat plans. Included viewers do not add credits. For example, one Plus seat includes 2,000 credits per month, or 24,000 credits granted at the start of an annual term.

Upgrades within a billing period add only the increase in allowance, prorated for the time remaining. A monthly-to-annual change replaces the remaining subscription credits with a new annual allowance.

Credit expiration

Each grant has an expiration date:

• Monthly subscription credits: Expire at the end of that monthly billing period.
• Annual subscription credits: Expire at the end of that annual billing period.
• Free promotional credits: Expire one year after issuance.
• Other grants: Expire on the date assigned to the grant.

Subscription credits do not roll over. Renewal grants a new allowance for the new period. Canceling renewal does not extend the expiration of existing credits.

Charges, authorizations, and refunds

The job billing model determines when credits leave or return to the balance:

• Charge: Credits used to pay for a job. Fixed-price jobs charge their full cost when created.
• Authorization: Credits held for a time-based job while it runs. Unused authorization is returned when a completed job settles.
• Maximum spend: A ceiling on a time-based job's charge. It does not reserve the full maximum upfront.
• Refund: Credits returned after an eligible job outcome or release of unused authorization.

For example, a running job can show 100 credits authorized with a maximum spend of 221. At that point, 100 credits have been taken from the available balance. Later authorizations depend on the remaining balance and the maximum.

Workflow spending limits coordinate charges across jobs in a workflow. Starting a workflow does not reserve its entire estimate.

When credits run low

BindCraft and GROMACS are available on Free and still charge for compute. For a short BindCraft trial with a 200-credit balance, enable a maximum spend of 200 credits or less: its default initial authorization is 225 credits. A short trial may end before producing an accepted binder or a completed simulation.

A fixed-price job needs its full cost to start. A time-based job needs its initial authorization, then enough balance for later authorizations while it runs. Other jobs in the same workspace can spend the remaining balance.

Review the job's cost and spending limit before submitting. Workspace owners and admins can change the plan from Settings > Plans when more included credits are needed. Jobs priced at zero credits do not use the balance, but plan permissions and usage limits still apply.

Credit refunds and payment refunds

A credit refund restores compute balance. It does not reverse a card payment or subscription invoice.

Subscription-fee refunds follow a separate policy. Billing and invoices covers payment methods and subscription records.