Jobs
Track analyses and return to their inputs and results.
A job records one run of a hosted tool, including its input, settings, status, outputs, and credit usage. Jobs belong to a workspace and continue running after you leave the page. Browser calculators can produce results without creating a job.
Find a job
Open Results to see jobs in your active workspace. Search by job name and use the status or project filters to narrow the list. Select a job to reopen its input, settings, and available results.
Tool pages also provide a History view for jobs from that tool. Use it to compare repeated analyses. If a job is missing, check your active workspace and clear any filters before searching again.
Workspace owners, admins, and members can submit jobs. Viewers can inspect jobs but cannot submit new analyses. A project organizes jobs without changing their workspace access.
Job statuses
The status tells you whether a job is waiting, running, or finished:
- Pending: The job has been created and is waiting to start.
- Queued: The job is waiting for execution capacity.
- Processing: The tool is running.
- Retrying: ProteinIQ is retrying execution after a transient failure.
- Finished: The job completed and its results are ready. Some views label this Completed.
- Partial results: The run stopped after reaching a spending limit, running out of available workspace credits, or reaching its runtime cap. Review any available output; a complete result is not guaranteed.
- Failed: The run ended with an error.
- Timed out: The run exceeded its execution time limit.
- Canceled: The job was stopped before completion.
Open Details in the output panel for timing, credit usage, and any reported error. A completed status means the software finished; it does not establish that the scientific result is suitable for your research question.
Download and save results
The output panel contains the tables, structures, plots, files, and logs produced by the tool. Available views depend on the analysis.
- Download output: Use the download control for the selected output.
- Download all: Download the available outputs together when the panel offers this action.
- Save to Files: In a supported result file list, choose Select files, select the outputs, and save them to Files.
- Add to collection: Save selected result files and organize them in a collection.
Downloading an output does not add it to the file library. Saving to the library keeps a reference to the job's output; it is not an independent backup of the job.
Job actions
Open the actions menu beside a job in Results or History. Actions depend on your permissions and the current view:
- View details: Inspect the run or open its details dialog.
- Open in new tab: Open the job in a separate browser tab.
- Open in AI Assistant: Open a conversation with the job as context.
- Rename: Change the name displayed in history.
- Copy link: Copy the job's URL. This does not change its sharing settings.
- Move to project: Assign the job to a project or remove its assignment.
- Delete: Remove the job from history and delete its associated data.
Share a job
Jobs are Private by default, which still allows workspace members to view them. The job's submitter can open Share in the output panel for a completed, failed, or partial-result job. Sharing and permissions describes each audience and how to add or revoke invitations.
Use Copy link after checking the saved visibility. Copying the URL does not change access. Shared readers can inspect results and download result files; submitted input and error files remain restricted to the submitter and system administrators.
Job credit usage
The billing model determines when a job uses credits. Fixed-price jobs require their full cost before submission. Time-based jobs require an initial credit authorization and later renewals while they run; their final charge reflects billable runtime.
Review the displayed cost before submitting. Refund eligibility depends on how the job ends. Jobs started by workflows also follow the workflow's spending controls.
Delete a job
Use Delete from the job's actions menu and confirm the deletion. Owners and admins can delete workspace jobs; members can delete their own jobs. A job that has already started may need to finish before it can be deleted.
Jobs belonging to a workflow run cannot be deleted individually. Manage them through their workflow instead.
Warning
Download important results before deleting a job. Deletion also removes its input and output files, including library entries that reference those outputs. Saving an output to Files does not protect it from deletion with its job.
Troubleshooting
Start with the job's status and error details. Troubleshooting analyses covers submission checks, recovery, and the information to include in a support ticket.
- Pending or queued for longer than expected: The job is waiting to start. Avoid submitting duplicates while the existing job is active.
- Failed immediately: Read the error and check the input format, file contents, and settings before submitting again.
- Timed out: Check the tool's input and execution limits. Reduce the workload or split it only when that preserves the analysis you intend to run.
- Partial results: Check the reported stop reason, available output, workspace balance, and spending or runtime limit before deciding whether to start another run.
- Completed but no visible results: Refresh the job page. If the output is still missing, contact support with the job URL and error details.