Billing and invoices
Use Settings -> Billing to manage the active workspace subscription.
Overview
The Billing page is the operational center for subscription management in a workspace. It combines plan information, cycle status, payment method details, and invoice history in one place so admins can quickly understand what is active now and what renews next.
In day-to-day use, this is where you confirm your current plan, track credit consumption for the cycle, and handle card updates or cancellation actions.
What the Billing page shows
The page displays your active plan and billing interval, current cycle timing, and a credit summary of used versus available credits. It also includes payment method details (when available) and a recent invoice list with direct invoice links.
If the workspace has no paid subscription yet, the page clearly states that no active subscription exists and links to the upgrade path.
Payment method management
Payment method updates currently run through Stripe Billing Portal rather than in-app card forms. When you click Update or Add payment method, ProteinIQ creates a scoped portal session for the active workspace customer and redirects you to Stripe.
After completion, Stripe redirects you back to /app/settings/billing. This flow keeps card entry and card update operations in Stripe-hosted UI.
Invoice history
Invoice records are fetched from Stripe for the workspace customer and shown with date, paid amount, status, and a hosted invoice URL when available. This gives teams a self-serve audit trail for subscription charges and prorations.
If no invoices are available yet, the section remains hidden until records exist.
Billing permissions
Billing actions are permission-protected at the workspace level. Users without billing permissions can still belong to the workspace but will not be able to run subscription or payment actions.
If you need billing access, ask a workspace owner or admin to adjust your role.
FAQ
Why do I not see a payment method even though the workspace is subscribed?
The default payment method may not be attached or retrievable yet. Open the payment update flow from Billing and re-add/confirm a card in Stripe.
Why does Billing show no active subscription?
Most commonly, the workspace is still on Free. It can also happen briefly during sync/reconciliation windows; refresh and try again.
What should I include when contacting support about billing issues?
Include the workspace name, approximate timestamp, and the action attempted (for example: cancel, resume, upgrade, or payment update).