Billing and invoices

Settings > Billing shows the subscription for your active workspace. Only workspace owners and admins can view or manage billing settings. Check the workspace before changing payment details.

Update billing information

Payment methods, billing addresses, and tax details are managed in Stripe:

1. Open Settings > Billing.
2. Select Manage billing information.
3. Update the relevant details in Stripe and save them.
4. Return to ProteinIQ.

The Stripe page belongs to the selected workspace's billing account. Updating it does not change billing details for other workspaces you belong to.

Download invoices

Use View invoices in Settings > Billing to open Stripe's invoice history. Open the relevant invoice to review its status and download a PDF when available.

If an invoice is missing, check the active workspace and whether a payment has been invoiced for it. New workspaces may have no invoice history.

Subscription details

The billing summary shows Current plan, Credits remaining, and Credits reset date. It also shows notices for:

• Scheduled cancellation: The date the subscription will end.
• Scheduled plan change: The target plan, billing interval, and effective date.

Use Manage billing information to inspect payment status in Stripe.

Change the plan or collaborator seat count through Settings > Plans. The confirmation shows any immediate charge and when the change takes effect.

Cancel or resume renewal

The subscription action depends on its state:

• Cancel subscription: Opens Stripe to cancel renewal at the end of the current period.
• Resume subscription: Re-enables renewal before a scheduled cancellation takes effect.
• Cancel scheduled change: Removes a pending plan change.

Cancel a scheduled plan change before attempting to cancel the subscription itself. The cancellation button is disabled while that change remains scheduled.

Billing and compute credits

An invoice records a payment. Credits are the workspace balance used by paid analyses, and Usage shows job-level spending.

A job credit refund restores that balance. It does not reverse a subscription payment; subscription refunds follow the refund policy.

Troubleshooting

Check the issue shown in Billing before repeating a payment action:

• No access to Billing: Ask a workspace owner or admin to make the change.
• Wrong subscription or invoice history: Switch to the workspace that made the purchase.
• Payment failed or subscription past due: Open Manage billing information to check the payment method and resolve outstanding payment in Stripe.
• Plan change has not appeared: Return to Billing and refresh after completing Stripe's confirmation. Check whether the change is scheduled for a future date.
• Billing portal will not open: Read the displayed error and contact support if it persists.