Cancellation and renewals

ProteinIQ cancellations are scheduled for the end of the current billing period, so workspace access continues until the subscription reaches its renewal boundary.

Cancellation controls future renewal. It does not immediately remove access, change the current period, or retroactively refund the active billing cycle.

Basic concepts

Cancel at period end

When you cancel a paid subscription, ProteinIQ sets the Stripe subscription to cancel at period end. The workspace keeps its active plan until the current period ends.

This gives the workspace time to finish active work while preventing the next automatic renewal.

Resume

If cancellation is scheduled but the period has not ended, the Billing page can show Resume plan. Resuming clears the cancellation flag and restores normal renewal.

Resume does not create a new subscription. It keeps the existing subscription active.

Renewal boundary

The renewal boundary is the end of the current billing period. Monthly subscriptions renew at the monthly period end. Annual subscriptions renew at the annual period end.

Scheduled downgrades and scheduled cancellations both take effect at this boundary.

Cancellation flow

Cancellation starts from Settings > Billing.

  1. Click Cancel plan
  2. Choose an optional cancellation reason
  3. Confirm Cancel at period end

The cancellation reason can be one of the preset options or a custom Other reason up to 300 characters.

After cancellation is scheduled, Billing shows a notice with the date the subscription will end.

Access during the cancellation window

The workspace keeps its current plan until the period end date. Members can continue using plan features, available credits, and workspace data during that window.

Credits remain tied to the current billing period. Subscription credits still expire according to their existing schedule.

After the period ends

At period end, the subscription stops renewing and billing reconciliation updates the workspace's effective access.

Any future access, limits, and credit behavior depend on the resulting workspace state after reconciliation.

Refunds

Cancellation does not automatically refund the current cycle. It prevents the next renewal.

Job refunds are a separate system. Eligible paid jobs that fail or time out can be refunded even if subscription cancellation is unrelated.