Cancellation and renewals

Canceling a subscription stops its next renewal. The workspace keeps its current plan until the end of the paid billing period. Cancellation does not delete the workspace or automatically refund the current term.

Cancel a subscription

Only workspace owners and admins can cancel renewal.

1. Open Settings > Billing in the workspace you want to change.
2. If a plan change is scheduled, select Cancel scheduled change first.
3. Select Cancel subscription.
4. Review and confirm the period-end cancellation in Stripe.
5. Return to Billing and check the displayed subscription end date.

The subscription remains active until that date. Closing the Stripe page without confirming does not schedule cancellation.

Resume renewal

Before the scheduled end date, you can keep the existing subscription:

1. Open Settings > Billing.
2. Select Resume subscription.
3. Confirm Resume plan in the dialog.

Resuming clears the scheduled cancellation and restores automatic renewal. It does not create a new subscription.

Access before cancellation takes effect

Until the current period ends, the workspace can use its plan features and available credits. Normal permissions, usage limits, and credit expiration still apply.

Subscription credits expire on their original schedule. Canceling does not extend their validity or turn unused credits into a payment refund.

Access after the period ends

When the paid subscription ends, the workspace returns to Free access and Free plan limits. Paid features and allowances no longer apply. The expired subscription allowance is not renewed.

Cancellation itself does not delete jobs, files, or members. If existing membership exceeds Free capacity, new invitations are blocked until an owner reduces occupancy or chooses a suitable paid plan.

To subscribe again after the period has ended, use Settings > Plans. Legacy Lite is unavailable after its subscription has fully ended.

Refunds

Canceling prevents future renewal; it does not automatically refund the current billing period. Subscription payments follow the refund policy.

Job credit refunds are separate. Eligible failed or timed-out jobs can return credits regardless of whether renewal has been canceled.

Deletion after cancellation

A scheduled cancellation still counts as an active subscription until the period ends. You must wait for it to end and resolve outstanding billing before an eligible workspace or account can be deleted.